Job Description

Operations Client Success Associate

For over 15 years, RentHop has been making the NYC, and now nationwide, apartment search process smarter, faster, and more enjoyable. Our rental search is powered by our HopScore, an algorithm that ranks apartment listings by quality, allowing anyone to instantly find the best apartments in their area without having to wade through countless options. This has led us to become one of the fastest-growing real estate startups in the country, drawing millions of visitors to our websites, RentHop and RealtyHop, every month.

Our company is made up of a small, tight-knit team of engineers, marketers, support staff, and designers that deeply care about the quality of their work (and equally, the quality of their lives). If this resonates with you, we'd love to hear from you.

We're also a graduate of Y Combinator, with follow-on funding from Two Sigma Ventures. We are headquartered in Midtown Manhattan just opposite the iconic Grand Central Station.

We are seeking an Operations Client Success Associate with a strong background in New York City's residential rental real estate market. The ideal candidate will bring a deep understanding of industry dynamics and current market trends, as well as firsthand insight into the needs and challenges of agents, brokers, landlords, and leasing management professionals. Prior experience as a real estate agent, broker, or leasing representative at a property management company is highly valued and considered a strong asset for this role.

This role is well-suited for a detail-oriented, proactive individual who thrives in a dynamic environment and is comfortable contributing across multiple functions as we continue to grow our web-based business. The candidate should be highly adaptable, solution-focused, and possess a strong interest in technology, as our company operates at the intersection of real estate and data-driven innovation.

This is a full-time, salaried, on-site position based in our Midtown Manhattan office. Please note: to avoid any conflicts of interest, candidates must not continue to operate as a licensed real estate agent or broker while employed in this role.

To apply for this role, please email your resume and optional cover letter to careers@renthop.com.

Responsibilities

• Interact with customers and prospects daily via support emails and calls to develop strong relationships and deepen your understanding of the market.
• Accurately understand and relay the customer's needs and knowledge of trends, market conditions, and advertising tendencies to the rest of the team to support continuous product and service improvement.
• Lead in-person and virtual training sessions for prospective and current advertisers to ensure they understand how to maximize value from our platform.
• Understand the value proposition of our marketing products tailored to various types of real estate advertisers.
• Work on SEO optimization initiatives to drive sustained traffic growth and increase lead generation for our advertisers.
• Produce and monitor internal reports tracking key performance metrics such as organic site traffic, lead generation, sales revenue, pipeline status, and overall platform health.

Requirements

• Background and interest in real estate.
• Optimistic and detail-oriented self-starter who is comfortable navigating the various stages of the sales funnel.
• Strong verbal communication skills.
• Proficiency with modern collaboration tools, including Google Suite, Slack, and Zoom.

Benefits + Perks

• Competitive compensation and benefits.
• Amazing office space and amenities in Midtown, NYC.
• Whatever equipment you need (4 monitors? Laptop? Beanbag? Tea shots?)
• Daily team lunches (but order whenever you want from Seamless).
• Unlimited snacks drinks, and coffee in the office.
• An intelligent, laid back office environment - we care about the quality of your work above all else!
• Career development opportunities - work with experts across the entire organization and gain insights into building a high growth startup.
• Make a difference at scale - your decisions will affect our millions of renters and thousands of paying customers.
• Solve important problems - help people find a place to call home.

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