Job Description

Airport Service Operations ManagerDallas-Fort Worth International AirportMust be able to work an overnight shift$80K to $85K Annually DOE - Employer Paid Health Insurance – Up to 5% Annual BonusBradford Airport Logistics offers a tremendous career opportunity in a high-growth environment that combines technology and services in the exciting aviation industry.Bradford Airport Logistics is seeking a dynamic, hands-on Airport Service Operations Manager to work overnight at our DFW Receiving and Distribution Center, serving Dallas-Fort Worth International Airport (DFW). We're counting on you to maximize terminal and customer service performance by providing proactive, highly visible leadership across the airport terminals. In this critical role, you will collaborate with other departments to meet customer KPIs and SLAs and act as a champion of BAL's company values.Responsibilities include:Act as a primary point of contact for all customers, regulatory agencies, and stakeholders in the logistics supply chain supporting DFW airport concessionsBuild strong working relationships with retail concessionaires at the Terminal to provide an effective route for diagnosis and resolution of issuesManage the delivery volume of all products to airport terminalsDirect logistics specialists in their daily operations within the airport terminalsManage metrics to ensure that all contractual metrics are met and exceededDevelop staff in areas of logistics, customer service, regulatory compliance, and operationsUse the proprietary company database to track service levels and perform trend analysisOperate across multiple terminals to support the needs of the businessEnsure high standards of customer satisfaction through regular interactions and formal meetings with airport concessionairesEnsure high standards of safety and security are upheld in the terminal operationEncourage proactive reporting of safety incidents and perform trend analysis of incidentsExecute new solutions in support of the continuous improvement of the airport terminal concession operators' retail sales and performancePerform other duties as assignedQualifications include:3 years of management experience with Food/Beverage, Retail, and/or Airport operations preferredExperience with inventory of goods and goods-replenishment practicesInventory Management Systems experienceAbility to work overnightProficient in MS Word, MS Excel (preferred)Able to manage complex issues and deliver sustainable results.Exceptional customer relationship building skills and proven record of customer relations managementInnovative with the ability to influence change management for the businessFlexibility in work shift availability to meet the needs of the business.A role model who actively promotes and lives the company values.What's in it for you?Employer-paid health insuranceAnnual bonusPaid holidays401 (k) Company matchProfessional Development ProgramOpportunities for Career AdvancementIf you are looking to grow with an innovative, core-values-based company, please apply today!*All job offers are contingent upon passing a pre-employment drug screen (excluding Marijuana), airport background check, and clean driving record review.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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